Since mid-November, Atlanta-based nCourt has been answering calls and handling credit card payments for fines and court costs for criminal and traffic cases over the phone for the clerk’s office. Clerk of Courts Vallie Bowman-English said the service is expected to save her office some $40,000 a year in credit card processing fees. It also is giving her staff, which has been reduced by nine employees since 2006, more time to wait on customers and to do their work without as many phone interruptions.
Alex Huguelet, chief deputy clerk, said the court put credit card processing services out to bid last June and selected nCourt. There is no direct cost for the service.
The court gets the payments for court costs and fines; nCourt gets the processing fee – 3.5 percent for transactions at the counter in the clerk’s office and 5 percent over the phone or online, she said.
I love stories like this because they are a prime example of what credit card processing is supposed to be all about. The court clerk’s choice to implement the credit card processing has reduced the work load of the staff, allowing them to better serve the community. I can’t seem to remember a time I went to court for a ticket and the staff wasn’t rude…. perhaps this will make them a little happier!
In my opinion nCourt is charging WAY too much for the processing fee’s because 3.5 percent and 5 percent are high when average credit card processing fee’s range from 1-2 percent. I wonder who nCourt knows in the county clerks office to have gotten that contract?