Archive for Credit Card Processing

U.S. Senate Approves Proposed Internet Sales Tax

An Internet sales tax is inching its way closer to being the law of the land: The U.S. Senate supported a non-binding vote of approval, 75-to-24, for a law that would allow states to collect taxes from Internet retailers. If enacted as is, it would allow states to levy taxes on some online retail purchases from businesses with over $1 million in gross receipts.

There are some exceptions: Amazon currently charges California residents sales tax, and will soon charge residents of Massachusetts and Connecticut, after new offices and acquisitions gave it a significant presence in those states.

An equally self-interested set of lobbies, such as the National Retail Federation, representing the big box likes of OfficeMax, Macy’s, And Saks, argue that an Internet sales tax ban gives online retailers an unfair advantage and deprives states of billions in revenue.

This is just wrong! What our economy needs right now is for the market to be flooded with consumer confidence. Businesses of all shapes and sizes, online or offline needs customers to feel confident and start purchasing again. I am very much opposed to an internet sales tax because businesses who market primarily online will definitely take a hit. What do you think about an internet sales tax? Seems to be the government when provided with new revenue just finds some other way to mismanage it.

Posted in: Credit Card Processing

Leave a Comment (684) →

Clerk Court Hires Credit-Card Processing Service

Since mid-November, Atlanta-based nCourt has been answering calls and handling credit card payments for fines and court costs for criminal and traffic cases over the phone for the clerk’s office. Clerk of Courts Vallie Bowman-English said the service is expected to save her office some $40,000 a year in credit card processing fees. It also is giving her staff, which has been reduced by nine employees since 2006, more time to wait on customers and to do their work without as many phone interruptions.

Alex Huguelet, chief deputy clerk, said the court put credit card processing services out to bid last June and selected nCourt. There is no direct cost for the service.

The court gets the payments for court costs and fines; nCourt gets the processing fee – 3.5 percent for transactions at the counter in the clerk’s office and 5 percent over the phone or online, she said.

I love stories like this because they are a prime example of what credit card processing is supposed to be all about. The court clerk’s choice to implement the credit card processing has reduced the work load of the staff, allowing them to better serve the community. I can’t seem to remember a time I went to court for a ticket and the staff wasn’t rude…. perhaps this will make them a little happier!

In my opinion nCourt is charging WAY too much for the processing fee’s because 3.5 percent and 5 percent are high when average credit card processing fee’s range from 1-2 percent. I wonder who nCourt knows in the county clerks office to have gotten that contract?

courtesy of

Posted in: Credit Card Processing

Leave a Comment (141) →

Why Should Business Owners Accept Credit Cards (Podcast)

In this episode of Merchant Mogul Armando and Iman talk about how why business owners need to accept credit cards. Though this topic might seem basic, this short episode covers some really important fundamentals every business owners needs to implement or improve in their business.  Since we are living in an age of convenience and speed the fact that there are  millions of credit and debit cards in circulation, focusing on credit card process fee’s (which many business owners tend to do)  can actually hurt the growth of a business. However accepting credit cards isn’t just about business growth, it’s about customer experience! Not only are we living in an age of instant gratification but we are also overwhelmed with choices, there are too many channels to browse through on Satellite TV, endless drive thru choices on the way home and with so many options existing for customers… experience is everything! It’s what makes your business memorable and creates that personal bond between your good or services and your customers.

So this episode is perfect to help you rethink the kind of experience you create for your customers from start to finish…. The last nugget of helpful information is about why business owners really need considering accepting American Express if they don’t or declined in the past.

Posted in: Credit Card Processing

Leave a Comment (0) →

What Credit Card Processing Should Provide Business Owners

If you talk about credit card processing to any business owner regardless of location or industry  you'll find that there seems to be this general opinion that it's more of accessory and expense rather than a productivity and advertising tool. 

Just the other day I was talking to my plumber (who's wife designs kitchens) about the progress on his showroom floor that had been underway for the past six months, and as we were walking around his gorgeous show room I noticed a credit card terminal sitting on the table next to the receptionists desk. 

I wasn't interested in pitching him on the services my company could provide him, however I was curious as to what company provided him with his merchant account. 

So I asked him, "who do you process credit cards with ?" his response was a real head scratcher "Oh I don't know because we hardly use it, it's too expensive to use…" since I wasn't interested in shifting the conversation to merchant services, I just continued with our discussion of his plans to expand his product line of new Italian faucets that cost and arm and leg.. But that's another story for another day.

What I can't understand for the life of me is why business owners have such a distorted view of credit card processing, so being the analytical women I am I began to search online and compare countless websites of merchant service providers.

My findings were disappointing to say the least, I don't say that because I myself am the CEO of a merchant service provider but I say that because it's clear that merchant service providers today have forgotten the one thing that should never be forgotten.

Products and more specifically services are always about the end result, it's never about the features… it should always about the benefit that is achieve by purchasing the product or service because it genuinely makes life just a little easier with it than without it. 

The problem today is that just about every single credit card processing company is running around talking about price, everyone has a guarantee that they are the cheapest price and that's all anyone seems to be able to talk about, which I think it really sad… I mean common can't anyone be daring enough and the least bit original?

Don't get me wrong price is important and it has it's place but it shouldn't be the focus in the decision making process of wether or not to sign up for merchant services with a particular company. 

However in today's economy I understand why business owners do it, when you have hunreds of credit card processing companies and all they can manage to market themselves with is the lowest prices backed by their guarantee… well I would think business owners don't see much of a difference between any two companies.

The main point I want to be crystal clear to you today is that, I believe that merchant service isn't supposed to be about credit card processing but about providing the needed services to merchants that help them grow their customer base, increase efficiency, cashflow and give them more time to make the important choices that will ultimately move their business in the right direction. 

What benefits do you believe credit card processing provide? 
(Use the comment box below, I am really curious to read what you share)

Speak Soon,
Kim Gil

Posted in: Credit Card Processing

Leave a Comment (0) →

Why I am thankful to small business owners

So today is black friday… I am sitting here on my computer, drinking some freshly made coffee, thinking of all the great food, laughs and family that I got to enjoy yesterday… but I can’t help think about all the people are have been waiting for days, sleeping in tents and waiting in the cold for the doors to open at local Best Buys, Targets and Walmart’s all over the country.

It seems that every year the sales start earlier and earlier.Personally I like to stay home and relax during the holidays, I like
to take advantage of the quiet time with friends and family. As we sat down yesterday to partake of the delicious feast that was prepared with love and dedication, I took a moment to reflect…

I am thankful for many people and countless things in my life but I am also very thankful to the countless business owners from California to New York who have managed to endure the last few years of a brutal economy.

We have a company tradition that every year around the holiday we make it point to personally call all of our clients, many of which are business owners and Wish them a Happy Thanksgiving. Once of the key things we make sure they know is that they matter very much to the work we do as a company and without them we couldn’t make a difference in supporting the non-profits and charities in the local communities we serve.

So today as people are making a mad dash down the isles to enjoy the savings on Christmas gifts, I am thankful for the business owners who supply paychecks to countless families…

I am thankful to the business owners who somehow manage to march forward in the face of an ever changing economy.

I am thankful for those new business owners to are full of such passion and pursue their dreams and believe they will become a reality.

On a side note, since today being black friday and all I am very curious to see the amount of credit card processing that takes place across the country. As I was gathering
some thoughts to post this blog entry, I was checking my Facebook page and noticed a very interesting campaign going on between American Express and Google, tomorrow happens to be the second annual Small
Business Saturday…

I have to say I was impressed with the movement they started because small businesses everywhere need big corporations like American
Express and Google to do their part in making sure small business owners enjoy their fair share of holiday shopping.

Until Next Time,
Kim Yen-Gil

Posted in: Credit Card Processing

Leave a Comment (0) →