Bad Customer Service Comes Before The Collapse (Podcast)

This is one about how Iman was suddenly over charged at a local car wash, this is an important story because of the simple fact that it brings up the most important business asset that should be developed but rarely ever gets top priority treatment in today’s business world. This car wash decided that because business was slow… it was time to start taxing existing long time loyal customers with senseless fees. However in this takes a good look at why clear communication, great customer experience and exceptional customer service are the three pillars of building a solid business that can withstand economic changes and the challenges that comes with such changes. This short episode brings the question to mind, what are you struggling with in your business?

Posted in: Merchant Services

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